Delivery Information

Delivery Information

 

Orders will be shipped directly Pos Malaysia or other reputable courier services. 
 
Please Note:
1) In all domestic shipping options, Business Days denote weekdays, which would be Mondays - Fridays, excluding Saturdays, Sundays and holidays. Some selected products will not be available for shipping on first Friday of the month to avoid any possibilities of miscarriage.
2) Domestic shipment (Within Malaysia): Shipping may take 1 - 10 business days from the date of shipment. ** depend on delivery method.
3) Tracking ID will be provided via email once item sent.
4) Custom duties and taxes will not be included in shipping charges as stated. 
 
Damages & Missing Items
Should you received damaged item(s) or have item(s) missing from your order, please contact us by phone email us within 3 business days after receiving your item(s). Please keep all items, boxes, and packing material shipped to you for inspection. You will need to provide us with descriptions and photos of the damage(s) on the item, as well as the condition of the packaging via email, as proof of the damage(s). 
 
For missing items, please ensure that you have removed all packing material from the shipping box to confirm that the item was not hidden from view. At times, small items are shipped within other items for protection during shipping. If your order required multiple boxes to ship, it might help to check the tracking information to confirm that all packages have been delivered.
 
Out-of-Stock Products
We take every possible measure in ensuring that all products offered are in stock, if a particular product is out of stock, there will some sort of notification on the website itself. However, there are possibilities that we may have a particular item sold out at the time when you are ordering. If the item you ordered is out of stock, we will notify you within one business day after receiving your order.